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Why LumenGear?

Pricing Benefit : We always provide the best offer!
Low Profit Margin Strategy : You got a very competitive price!
Advantageous Location : We shipped out from the Asian hub!
Safe from Combine Shipping : Build-in shipping system to work out the most economical and efficient mailing method based on the overall weight and size of your order!
Quick Dispatch : Instant order process!
Optimized Mailing : Secure and On time arrival!
Experienced Handling : We know how to ship!
Multicultural and International Exposure : Result in more relable and hazzle-free experience!
Serve Every Corner : We ship worldwide!
True Factory Warranty : All products from offical channels!
Perfect Condition : Pre-delivery inspections are provided!
Maximum protective Packings : Mininize transportation damage!
Listen and Response : We want you fully satisfied!
Instant Order Process and Fast Dispatch

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  • Express process: Under normal conditions, LumenGear promises to pack and ship out your paid order within 24 to 48 office hours (delivery will be delayed due to public holidays), our buyers will be informed upon intiation of the shipping process. We'll try our best to shorten your waiting time.
  • Best mailing methods (We ship Worldwide - including APO/FPO address). Unless otherwise stated or advised, your order will send by air via the secure registered airmail with tracking number on selected items or parcel service by Hong Kong Post. It takes only around 7 - 14 days for delivering. We will evaluate the safest, most relevant and cost effective shipping method for your delivery.
  • Traceable parcel: Depending on the value of your purchase, your parcel is traceable and directly delivers to your hand. If you want quickest method, courier service is available. If necessary, we provde DHL Express, UPS Express and EMS SpeedPost (around 2 - 4 days) with extra freight cost. Please contact us for quotation.
  • Maximum protection: Your ordered items will be pre-delivery inspected and well packed to ensure zero damage during worldwide transportation.
Reliable Product Source and Attentive Customer Care

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  • Authenticated and official: LumenGear only obtains the authenticated products from official channels that receive direct support from manufacturers or distributors. We're able to carry full RMA warranty inherited by manufacturers.
  • Perfect condition: To avoid unnessary costs of DoA (Dead on Arrival), we provide item-by-item pre-delivery inspection. We will open sealed package for pre-inspection by request to ensure the items purchased are functional and in new condition.
  • Shorten our response time: The communication between you and we are important. We response your email in the shortest period of time, talk effectively and efficiently.
  • Experienced technical support: Our dedicated technical team can answer your technical questions; assist you using your product and diagnostic the problem.
  • We gladly exchange factory defected item(s) for replacement and resend missing items without additional costs. Please contact us in 3 days after parcel arrived to initiate further arrangements. Buyer requires shipping back the affected items in their original boxes and packing with unused condition. The return of the products will be at the buyer's expense. Shipping and handling fees could not be refunded. We reserve the right as final authority on examining the return products.