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How to initiate the RMA / DOA process to faulty items?

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You may ONLY return a faulty product (RMA/DOA) within 7 days of receipt, for a direct replacement - subject to the following:

a) Provide us with details such as descriptions and pictures of the returning (RMA/DOA) items. We will acknowledge you with a Returned Merchandise Authorization (RMA) number*, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number. 

b) Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid**. We cannot accept any COD shipments.

* The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, mint condition, it can be picked up of subject to at least 15% restocking fee. If your return is missing accessory components, or shows signs of wear and tear - restocking fees will be higher. So please limit your Returns to unopened items in their original condition with all documentation, packing material, and accessories intact.

 

** Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.
** Customers remain responsible for the shipping and handling expenses incurred in shipping the item to/from them.