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Order Cancellation / Refund

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Order Cancellation / Refund


All Sales are Final. No Refund, Replace ONLY.

NOTE: Order cancellation should be made prior to the shipping out the product. (A handling fee applies)

In order to be eligible for order cancellation or a refund, the order MUST fulfil one of the following case:

Refund will be issued less 20% handling fee of the overall payment (items + shipping fee)
(i) Case 1: Prior to shipping out the order (mostly within the first 48 hours).
Order cancellation should be made prior to the shipping out the product. Refund will be issued less 20% handling fee of the overall payment (items + shipping fee) 

An example of refund calculations prior shipping has been made:

Amount of Item Purchased : $90
Shipping Fee : $10
Overall payment : $100
SUBTRACT: Refund handling Fee (-20%) : (-$20) 
Amount of Refund : $80

(ii) Case 2: After shipping out the order and prior to receiving your order. (Order on its way) .

You can ONLY file an order cancellation before picking up your order. In case of canceling an order after shipping is made, you can ONLY return new, unopened items from a cancelled order within 1 week (Date of Shipping Out) after they have been delivered to you.

After receiving and inspecting the returned order at our office, refund will be issued less 20% handling fee of the overall payment less shipping expenses, your returned merchandise* must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging are non refundable


An example of refund calculations after shipping has been made and prior to arrival of the item(s):

Amount of Item Purchased : $90
Shipping Fee : $10
Overall payment : $100
SUBTRACT: Refund handling Fee (-20%) : (-$20)
SUBTRACT: Shipping Fee : (-$10)
Amount of Refund : $70

* Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund. 

 


(Case 3) AFTER ARRIVAL


Order cancellation is NOT acceptable upon order arrivals.