Return Policy Print

Return Policy


All Sales are final, you may ONLY return a faulty product (RMA/DOA) within 7 days of receipt, for a direct replacement - subject to the following:

a) Provide us with details such as descriptions and pictures of the returning (RMA/DOA) items. We will acknowledge you with a Returned Merchandise Authorization (RMA) number*, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.

b) Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid**. We cannot accept any COD shipments.

* The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, mint condition, it can be picked up of subject to at least 15% restocking fee. If your return is missing accessory components, or shows signs of wear and tear -restocking fees will be higher. So please limit your Returns to unopened items in their original condition with all documentation, packing material, and accessories intact.

** Customers remain responsible for the shipping and handling expenses incurred in shipping the item to/from them.